Legal

Privacy Policy

Last updated: 10 June 2026

This Privacy Policy explains how Prime Way (the “Company”, “we”, “us”) collects, uses, and protects your personal data when you visit our website or book transfers and tours in Kos.

Who we are

Controller: Prime Way
Website: prime-way.gr
Email: info@prime-way.gr
Phone: +30 2242 14 2293

What data we collect

Booking details (pickup, drop-off, date/time, passengers, preferences).
Contact details (name, email, phone).
Payment-related information (processed by our payment providers; we do not store full card details).
Technical data (IP address, device/browser information, logs) for security and performance.

Why we use your data (legal bases)

To provide the service and manage bookings (performance of a contract).
To respond to your requests (legitimate interest / pre-contract steps).
To comply with legal obligations (e.g., tax/accounting).
To improve our services and prevent fraud/abuse (legitimate interests).
For marketing communications (consent, where required).

Cookies

We use cookies and similar browser technologies for necessary website functions and, only with your permission, for analytics and external media. Non-essential technologies remain disabled until you choose “Accept all”.

Necessary: language preference, security/session protection, form protection, and technologies required to provide the embedded FleetFlow booking service.
Analytics: Google Tag Manager and the measurement tools configured through it, used to understand visits and booking interactions. These are loaded only after consent.
External media: Google Maps, which is loaded only after consent and may receive your IP address, browser information, and set or read its own technologies.
Consent preference: your choice is stored locally in your browser for up to 180 days so we can remember it.

You can accept or reject non-essential technologies with equal ease. You can also change or withdraw your choice at any time through “Cookie settings” in the footer. Withdrawing consent stops future optional loading and removes common Google analytics cookies where technically possible.

Blocking or deleting necessary cookies in your browser may affect language selection, forms, security, or booking functionality. Rejecting analytics and external media does not prevent you from browsing the website or using the booking service.

Sharing your data

We may share personal data with trusted service providers only when necessary to provide our services, such as:

Booking and customer support systems.
Payment processors.
IT and hosting providers.
Professional advisors (legal/accounting) and authorities where required by law.

Data retention

We retain personal data only for as long as necessary to fulfill the purposes described above, including legal and accounting requirements. Retention periods may vary depending on the type of data and our obligations.

Your rights

Depending on your location and applicable law (including GDPR), you may have rights such as access, correction, deletion, restriction, objection, and data portability. You may also withdraw consent at any time where processing is based on consent.

Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the internet is 100% secure.

Third-party embeds

Our site includes FleetFlow booking, tours, and fleet widgets provided from primeway.fleetflow.gr. When you use these services, FleetFlow processes booking details and may use functional session or visitor identifiers to provide, secure, and monitor the requested booking service. Google Maps and Google analytics services are optional and load only after consent.

Contact

For privacy questions or requests, contact us at info@prime-way.gr.