Privacy Policy
This Privacy Policy explains how Prime Way (the “Company”, “we”, “us”) collects, uses, and protects your personal data when you visit our website or book transfers and tours in Kos.
Who we are
Controller: Prime Way
Website: prime-way.gr
Email: info@prime-way.gr
Phone: +30 2242 14 2293
What data we collect
- Booking details (pickup, drop-off, date/time, passengers, preferences).
- Contact details (name, email, phone).
- Payment-related information (processed by our payment providers; we do not store full card details).
- Technical data (IP address, device/browser information, logs) for security and performance.
Why we use your data (legal bases)
- To provide the service and manage bookings (performance of a contract).
- To respond to your requests (legitimate interest / pre-contract steps).
- To comply with legal obligations (e.g., tax/accounting).
- To improve our services and prevent fraud/abuse (legitimate interests).
- For marketing communications (consent, where required).
Cookies
We use only functional cookies that help the website work properly and provide a premium experience. At this time, we do not use analytics or marketing cookies.
- Language preference cookie (“app_locale”) so the site remembers your selected language.
- Session cookie (when required by the framework) to provide core site functionality and security.
You can control cookies through your browser settings. If you use third-party booking or tours widgets embedded on our site, those providers may set their own cookies according to their policies.
Sharing your data
We may share personal data with trusted service providers only when necessary to provide our services, such as:
- Booking and customer support systems.
- Payment processors.
- IT and hosting providers.
- Professional advisors (legal/accounting) and authorities where required by law.
Data retention
We retain personal data only for as long as necessary to fulfill the purposes described above, including legal and accounting requirements. Retention periods may vary depending on the type of data and our obligations.
Your rights
Depending on your location and applicable law (including GDPR), you may have rights such as access, correction, deletion, restriction, objection, and data portability. You may also withdraw consent at any time where processing is based on consent.
Security
We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the internet is 100% secure.
Third-party embeds
Our site may include third-party booking or tours widgets. These providers may collect data and use cookies according to their own policies. Please review their privacy information when using embedded widgets.
Contact
For privacy questions or requests, contact us at info@prime-way.gr.